Resolving Conflict Once and For All

152 Pages Soft Bound – ISBN 0-9656429-0-9 Unabridged Audio Cassette – ISBN 0-9656429-1-7

A practical, how-to guide to mediating disputes for managers, supervisors, attorneys, therapists, educators … anyone who is called upon to resolve conflict in their professional/personal life.

In his landmark appearance on "The Oprah Winfrey Show," Mark Stein de-mystified mediation for millions of viewers. Now in "Resolving Conflict Once and For All," Stein explodes the boundaries of who can mediate by sharing the simple secrets of successful mediation with all who want or need to defuse conflicts in their work place, organization, professional practice or community.

Now, in "Resolving Conflict Once and For All," Stein expands upon the same technique he’s used to mediated thousands of disputes and train over a thousand business managers and community leaders.

Table of Contents Front Cover Back Cover

Reviews

Louisville Courier-Journal, May 11, 1987.
LEO, April 2, 1997.

Here’s what professionals are saying about the book:

"It is the best introduction to mediation that I have seen. It is easy for the novice to understand, yet informative enough to benefit veteran mediators."

-Lisa Hicks, Executive Director, New York State Dispute Resolution Association, Inc.

"… easily readable and delightfully entertaining … empowering readers to help individuals and groups develop productive and satisfying patterns of interacting."

-Gerald D. Ramsey, Ph.D., Associate Professor of Business, Indiana University (Southeast)

"From a human resource perspective … it is comforting to see a step-by-step method for solving problems before they get expensive."

-Nancy L. Freund, V.P. Human Resources, Aegis Technical Resources

"It is well worth the time and effort for school administrators to read this book."

-Patricia Beddoe, educator

Pricing

Description	Item#	Price
book	B01	$US19.95
audio-cassette	C02	$US19.95
book/cassette	BC03	$US34.95

Shipping and handling (US) $3.50 first item. Add $1.00 for each additional item. Outside of US, $2.00 and as charged by USPO.

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For E-mail orders, please forward your check or money order in US currency for the appropriate amount listed above (including shipping and handling) to:

Publications; Mediation First; 101 Crescent Avenue; Louisville, KY USA

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