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Now available in soft bound and audio cassette...

Resolving Conflict Once and For All

by Mark Stein with Dennis Ernst

Harmony House, 1997.

152 Pages Soft Bound – ISBN 0-9656429-0-9   Unabridged Audio Cassette – ISBN 0-9656429-1-7

A practical, how-to guide to mediating disputes for managers, supervisors, attorneys, therapists, educators … anyone who is called upon to resolve conflict in their professional/personal life.

In his landmark appearance on "The Oprah Winfrey Show," Mark Stein de-mystified mediation for millions of viewers. Now in "Resolving Conflict Once and For All," Stein explodes the boundaries of who can mediate by sharing the simple secrets of successful mediation with all who want or need to defuse conflicts in their work place, organization, professional practice or community.

Now, in "Resolving Conflict Once and For All," Stein expands upon the same technique he’s used to mediate thousands of disputes and train over a thousand business managers and community leaders.

Table of Contents   Back Cover

 Reviews

• Louisville Courier-Journal, May 11, 1997.
• LEO, April 2, 1997.

Here’s what professionals are saying about the book:

"It is the best introduction to mediation that I have seen. It is easy for the novice to understand, yet informative enough to benefit veteran mediators."

        -Lisa Hicks, Executive Director, New York State Dispute Resolution Association, Inc.

"… easily readable and delightfully entertaining … empowering readers to help individuals and groups develop productive and satisfying patterns of interacting."

        -Gerald D. Ramsey, Ph.D., Associate Professor of Business, Indiana University (Southeast)

"From a human resource perspective … it is comforting to see a step-by-step method for solving problems before they get expensive."

        -Nancy L. Freund, V.P. Human Resources, Aegis Technical Resources

"It is well worth the time and effort for school administrators to read this book."

        -Patricia Beddoe, educator

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