Resolving Conflict in the Work Place

(3-12 hours)

In our complex society, there appears to be a growing need to seek faster, simpler and less costly ways to resolve the inevitable disputes of modern life. Increasingly, organizations are resorting to the use of Mediation and other forms of alternative dispute resolution to resolve internal and external disputes.

International Mediation Consultant, Mark Stein will lead an interactive presentation on this new, yet age-old conflict resolution technique. Through role play and discussion, Stein will introduce the principles of Mediation as a tool to resolve disputes, explore applications for its use, and give an overview of the spectrum of conflict resolution techniques.